At Axia Women’s Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We have an opening for a Certified Medical Assistant (Patient Support) at Athena OB/GYN in Horsham / Abington / Langhorne.

Hours: Hours: Start time will vary 6am -7:30am and end 4:00-4:30pm with a rotating 6pm closing shift. Friday 6:30-3:30pm.

Location(s): Horsham / Abington / Langhorne

The Certified Medical Assistant- Patient Support plays a vital role in managing patient communication via telephone. The CMA-Patient Support ensures the patient's needs and concerns are promptly addressed, providing excellent customer service while maintaining clinical accuracy and professionalism.

Essential Functions:

• Answer incoming patient calls, address questions, and provide guidance regarding appointments, prescriptions, lab results and medical instructions.
• Assess patient concerns and determine the appropriate response, including scheduling an appointment, directing urgent matters to providers, or providing basic instructions per written protocols.
• Assist patients in scheduling, rescheduling, or cancelling appointments.
• Computerized physician order entry (CPOE) – Enter and send medication and test orders per provider instructions.
• Accurately document and relay patient messages to the appropriate provider, ensuring timely follow-up on patient care.
• Provide basic medical information such as pre-appointment preparation, post-visit instructions, and medication information, based on provider instructions.
• Maintain accurate records of patient interactions and updates in the EMR to ensure seamless communication within the healthcare team.
• Obtains prior authorization for medications, procedures, and/or tests.
• Educate patients on procedures, medications, and follow-up care.
• Respond to patient inquiries both in person and over the phone.
• Assist with scheduling appointments and follow-up visits.
• Answer patient calls, address inquiries, relay messages to providers, and provide instructions or follow-up information as directed by providers. Ensure timely and accurate communication of patient needs and concerns.
• Work collaboratively with physicians, providers, nurses, and other staff to ensure efficient practice operations.
• Ensures compliance with all Standard Operation Procedures (SOP’s) and policies (including HIPAA & OSHA).
• Participate in team meetings and contribute to quality improvement initiatives.
• Adhere to practice policies, procedures, and protocols.
• Serve as a role model in upholding the organization's mission, vision, and values. Consistently demonstrate ethical behavior and professionalism in all interactions. Actively engage in initiatives and practices that promote a positive and collaborative workplace culture, while supporting the organization's strategic goals.

Skills:

• Excellent verbal and written communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Demonstrate time management skills by efficiently prioritizing tasks, and patients simultaneously.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and willing to adjust to changing priorities and conditions.
• Strong Knowledge of Microsoft Office Suite.
• Proficiency in using electronic health records (EHR) systems.

Full Time Benefits Summary:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more!
• 401(k) matching
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.