ROLE DESCRIPTION

The Marketing Operations team at ByHeart is hiring a Senior Creative Project Manager. The ideal candidate has held previous roles as a creative project manager (either in-house on a marketing team, or at an advertising agency), and has simultaneously managed projects with creative deliverables (both traditional and digital creative assets).

This role reports to the Director of Marketing Operations. This function is the center of knowledge for marketing operations, including commercial team project management, leading marketing process workflows and optimizations, resource allocation, project pipeline management, agency relationships, contractor relationships, and creative tooling.

Reports To: Director of Marketing Operations

Location: New York City, HQ

Start Date: Immediately

ROLES & RESPONSIBILITIES

• Act as the day-to-day project manager on all projects led by our retail team.
• Manage creative deliverables for ByHeart commercial team projects end to end, across different functions (including retail, brand, and digital teams).
• Deep understanding of print production process - particularly for packaging, retail displays and experiential / trade shows.
• Directly manage creative agencies, production teams, freelancers, and print vendors fro including scoping work, reviewing quotes, outlining timelines to align with business needs, and ensuring timely and on-budget delivery of work.
• Support the creative project intake process, in partnership with project drivers, marketing operations, and creative director.
• Ensure that briefs are concise, clear and completed in partnership with project drivers.
• Determine the creative development framework required based on the scope and size of the project.
• Build project timelines, lead kick off meetings, ensure the creative team is equipped with the information they need to be successful in delivering quality work on-time and on-budget.
• Support in maintaining the commercial team project dashboard, including status updates across projects.
• Communicate project status on a regular basis with key stakeholders; ability to troubleshoot and problem solve if issues arise during the project.
• Support in quality assurance, ensuring that brand-forward, on-brief work is delivered
• Build strong relationships with the creative team, commercial team, cross-functional partners, and vendors.
• Participate in the Medical, Legal, Regulatory (“MLR”) creative asset review process, in partnership with the creative team, as well as with our legal, medical education, and regulatory teams

Skills & Qualifications

• 5+ years relevant work experience in marketing operations, project management, production, or program management.
• Nice to have: directly project managed retail-related creative assets from ideation to delivery (e.g. endcaps, tradeshows, etc.).
• Experience using the project management tool Asana.
• Ability to identify gaps in workflow or tooling, and find/propose solutions.
• Excellent project management skills, organizational skills & strong attention to detail.
• Strong working knowledge of the creative process for traditional and digital media.
• Ability to manage multiple projects simultaneously, across different business functions
• Strong problem solving skills.
• Strong interpersonal skills, ability to effectively communicate with teammates and cross functional partners.
• Strong written and verbal communication skills.
• Can-do, positive attitude with a roll-up-your-sleeves approach to getting work done.
• Role is NYC based (with a hybrid and flexible in-office policy)

The minimum annual salary for this position is $120,000 and the maximum is $155,000. The salary range for performing this role outside of New York City will differ. Additionally, you will be eligible to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, and other benefits.