How You Will Make an Impact: The Business Office Supervisor plays a crucial role in ensuring the smooth operation and financial health of the Care Center. They are responsible for overseeing various administrative and financial aspects of the business, and their impact is significant, encompassing financial management, compliance, patient satisfaction, and efficient administrative operations. Their role contributes to the financial stability and overall success of CCRM.

What You Will Do: The Business Office Supervisor is responsible for overseeing functions of the Patient Financial Counselors and Patient Access Representatives. The Business Office Supervisor will monitor staff adherence to the patient access policies and procedures and will implement processes as directed by the Director of Patient Access to reduce denials caused by incorrect demographic information and to ensure a positive patient experience through accurate, timely benefit information and financial counseling. The Business Office Supervisor reports directly to the Director of Patient Access.

• Provides daily support mentoring, training, and managing performance of a team of Finacial Counselors and Patient Access Coordinator.
• Manage daily deposits and ensure daily reconciliation occurs.
• Manage financial settlements between clinic and corporate office.
• Monitor time of service collections
• Ensure adherence to policies and procedures governing the collection of revenue from patients.
• Determine financing options based on insurance, funds available, extend of demand, and patient needs.
• Request authorization of referrals from insurance companies and verify insurance eligibility when applicable.
• Prepare payment estimates based on treatment plans and insurance information (deductibles, co-pay, etc.).
• Other duties as assigned.

What You Bring:

• Associates degree or relevant work experience.
• 2+ years of experience in a business office role, healthcare preferred.
• 1+ years of supervisory experience preferred.

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office setting. While performing the duties of this job, the employee will interact with others, sit/stand at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Employees will use standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.