Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Location Address: 8010 Towers Cresc Dr, Vienna, VA 22182

Department: Administration

Work Schedule: Monday – Friday (8:00am – 4:30pm)

What We Offer Our Team Members:

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities

How You Will Make an Impact:

Identify how the employee will make a positive impact in the workplace, beyond completing job tasks. How can they contribute to the overall success and growth of the organization. Topics can include innovation, creativity, team spirit, initiative, proactivity, resourcefulness, problem-solving, resiliency, and adaptability.

How You Will Make an Impact: The Business Office Manager plays a crucial role in ensuring the smooth operation and financial health of the Care Center. They are responsible for overseeing various administrative and financial aspects of the business, and their impact is significant, encompassing financial management, compliance, patient satisfaction, and efficient administrative operations. Their role contributes to the financial stability and overall success of CCRM.

Role Summary

The Business Office Manager leads all front-end patient financial operations, including insurance verification, preauthorization, patient financial counseling, and front desk operations.

This role ensures patients are financially cleared prior to treatment, authorizations are obtained accurately and timely, and upfront collections are optimized.

This is not a general administrative role. Candidates must have direct experience in healthcare insurance processes, preauthorization, and patient financial workflows.

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What You Will Do

Patient Financial Operations Leadership

• Oversee insurance verification, benefits review, preauthorization, and patient financial counseling workflows

• Ensure patients receive accurate cost estimates based on treatment plans and insurance coverage (deductibles, co-insurance, self-pay)

• Drive front-end collections and financial clearance prior to services

Authorization & Insurance Oversight

• Ensure timely and accurate preauthorization submissions and follow-ups

• Monitor authorization status and resolve delays in collaboration with clinical teams

• Maintain strong understanding of payer requirements and benefit structures

Front Desk & Patient Access

• Oversee front desk operations to ensure efficient scheduling, check-in, and patient flow

• Align front desk workflows with financial clearance requirements

Team Leadership (PFC + Front Desk)

• Lead, coach, and develop Patient Financial Counselors and Front Desk staff

• Establish and monitor KPIs for:

  • Authorization turnaround times

  • Financial clearance rates

  • Point-of-service collections

• Drive accountability and continuous process improvement

Operational & Financial Oversight

• Oversee daily deposits, reconciliation, and coordination with corporate teams

• Identify workflow gaps and implement process improvements to reduce delays and financial risk

What You Bring (Non-Negotiable)

• 4+ years of experience in healthcare patient financial operations, including:

  • Insurance verification & benefits

  • Preauthorization workflows

  • Patient financial counseling

• Strong understanding of:

  • Deductibles, co-insurance, out-of-pocket maximums

  • Prior authorization requirements

• Proven experience improving:

  • Financial clearance rates

  • Authorization turnaround time

  • Front-end collections

• 2+ years of team leadership experience

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Preferred

• Experience in fertility, specialty care, or high-cost procedural environments

• Familiarity with Progyny, WIN, or similar fertility benefit plans

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office setting. While performing the duties of this job, the employee will interact with others, sit/stand at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Employees will use standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.