CCRM Fertility, a leader in fertility care with over 30 locations nationwide, is excited to announce the opening of a brand-new clinic. We are looking for passionate and driven individuals to help shape the future of fertility care in our community. This is a unique chance to be part of a dynamic, growing team where your contributions will have a direct impact on the clinic's success and the lives of the families we support. If you're eager to be part of an innovative and compassionate healthcare environment, we’d love to hear from you!

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

What We Offer Our Team Members:

• Generous Paid Time-off (PTO) and Paid Holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (First of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care
• Health Savings Account
• CCRM Paid Family Medical Leave (Eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)

How You Will Make an Impact: The Patient Financial Coordinator plays a vital role in in managing the financial aspects of patient care and services. Their impact extends across various areas, contributing to the overall efficiency, patient satisfaction, and financial health of CCRM Fertility. Their efforts contribute to an efficient revenue cycle, increased patient satisfaction, and improved financial outcomes, ultimately enhancing the overall patient experience.

What You Will Do: The Patient Financial Coordinator plays a key role in delivering a seamless and supportive patient experience by guiding patients through the financial aspects of their care. This position serves as the primary resource for patients regarding insurance, billing, and payment expectations, ensuring clarity, accuracy, and compassionate communication throughout their treatment journey. The Patient Financial Coordinator reports to the Practice Administrator.

• Verify insurance benefits prior to new patient visits and throughout the course of care
• Ensure accurate and up-to-date insurance information in the practice management system
• Communicate insurance coverage, timelines, and patient financial responsibility clearly and proactively
• Obtain pre-authorizations and pre-certifications for services as required
• Collect patient payments prior to services in accordance with practice guidelines
• Serve as the primary point of contact for patient financial inquiries and concerns
• Advocate for patients by helping resolve insurance issues and coverage discrepancies
• Provide financial consultations for treatment plans, including ART services when applicable
• Collaborate with clinical and administrative teams to support patient care plans
• Maintain compliance with all financial policies and procedures
• Perform additional duties as assigned

What You Bring:

• High school diploma or GED required; associate’s degree preferred
• 2+ years of experience in medical billing, insurance verification, or patient financial services required
• Demonstrated experience working with complex insurance plans, including pre-authorizations and benefit interpretation
• Experience in reproductive medicine, fertility, OB/GYN, or other specialty care strongly preferred
• Proficiency with practice management systems (Athena experience preferred) and insurance verification tools
• Strong understanding of patient financial counseling, including communicating out-of-pocket costs and payment expectations
• Proven ability to independently manage a high-volume workload with accuracy and attention to detail
• Excellent communication skills with the ability to explain complex financial information in a clear, patient-friendly manner
• Strong problem-solving skills, with experience resolving insurance discrepancies and advocating for patients
• Reliable, adaptable, and comfortable working in a fast-paced clinical environment
• Flexibility to work weekends and holidays on a rotating schedule

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.