What We're Looking For

We are hiring a Clinical Operations Specialist to guide our Freeze members through their egg freezing and donation journeys. This role is ideal for someone who is detail-oriented, proactive, and passionate about third-party reproduction. You will review egg donor applications, engage directly with members over phone and email to answer questions, lead video calls to educate members and ensure informed consent, amongst other operational and member-facing activities. This is a remote role on our Member Experience team; we are looking for 20-30 hours per week to start, ideally with some weekend availability.

Responsibilities

• Review donor applications relative to FDA and ASRM guidelines
• Lead member welcome calls with applicants who have been approved for the Split program to start them on their egg freezing and egg donation journeys
• Support other clinical operations processes, such as coordination of outside monitoring
• Engage one-on-one with our members over email for scheduling and program questions
• Support other elements of our member onboarding process as needed, such as approving donor profiles for our intended parent platform, including helping donors’ personalities shine
• Surface observations, issues, and insights with relevant team members & create efficiencies in processes you own to optimize the Split program application process and member experience

Professional Characteristics

• 3-5 years in a healthcare field, ideally with experience supporting patients through egg donation, egg freezing, and/or IVF journeys; clinical background a major plus
• Effective verbal and written communicator with exceptional judgment and attention to detail
• Excels at building trust and rapport quickly, especially with patients / customers
• Highly efficient; ability to work independently, while also collaborating as a part of a remote team
• Solutions-oriented and a fast learner, eager to contribute to improving processes at a fast-moving startup
• Tech savvy. Proficient in Google Suite, easily able to learn and manage new CRM, customer service, and operations tools

Personal Characteristics

• Organized
• Empathetic
• Self-motivated
• Versatile and adaptable; a lifelong learner

About Us

We are a fully remote team and are spread out across the coasts. Since we’re located all over the country, communication using Slack, Gmail, Zoom, and other tools is key. We communicate regularly throughout the day, and you’ll never be alone. We believe in giving our team members autonomy, and place value on the output of each team member. Above all, we’re proud to engage in meaningful work that will impact tons of people throughout the family-building process.

We are an equal opportunity employer. Individuals seeking employment at our company are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Additionally, we encourage candidates who have non-traditional/diverse backgrounds to apply. Candidates who have been challenged or chosen to challenge themselves in unique ways, but may not fit all specified criteria are still encouraged to apply and share why this is such a compelling opportunity for you.