About Diana Health

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description:

The Director of Operations Innovation & Business Operations is a strategic, execution‑oriented leader who directly partners with the President/COO to drive operational excellence, performance, and growth across a growing network of clinical/healthcare‑service sites. This role balances strategic insight with hands‑on execution, ensuring alignment across product, field operations, and central functions to remove bottlenecks, improve efficiency, and deliver measurable impact.

You’ll bring a consultative, analytical mindset rooted in real operational execution—especially relevant in healthcare environments—with the skills and presence to translate strategy into action and keep leaders accountable to key metrics.

Process Development & Scalability

• Build and embed cross‑functional processes that elevate current operations and support long-term growth
• Design operational management systems that drive financial performance, KPIs, and accountability across regions
• Ensure adoption and sustainability of management practices (dashboards, scorecards, operations reviews)
• Act as a proxy to the COO for execution of initiatives aligned with organizational priorities
  
  

Product → Operations Integration

• Bridge product and operations to ensure smooth implementation and measurable value
• Translate product initiatives into operational workflows; support regional teams in adoption
• Monitor post-launch success and maintain high ROI and “stickiness”
  
  

Field Operations Support

• Partner with regional leaders to identify, prioritize, and fix site-level inefficiencies or variation
• Implement process improvements targeting consistency, quality, and patient experience
• Provide hands‑on support to diagnose root causes and accelerate local execution
  
  

Performance Management & Operational Rhythm

• Set and maintain regular cadence (weekly / monthly / quarterly) to track performance across clinical, financial, and operational metrics
• Use dashboards and reports to spot trends, risks, and opportunities for action
• Assist regional and functional leaders in performance improvement plans
• Support preparation of executive/board updates grounded in data
  
  

Strategy Execution & Prioritization

• Collaborate with the COO to define, sequence, and prioritize initiatives across operations
• Translate strategic goals into actionable plans, monitor progress, and hold teams accountable
• Lead cross-functional projects—especially ones tied to product, program, and process innovation
  
  

Problem Solving & Special Projects

• Lead or support high-impact projects to enhance consistency, quality, scalability, and patient experience
• Dive into bottlenecks: analyze root causes and propose/execute both short- and long-term solutions
• Act as a trusted thought partner to the COO, Regional Directors, and senior leadership
  
  

Team Enablement & Communication

• Ensure alignment and clear communication across operations leadership and site teams
• Create systems to track decisions, next steps, and accountability across initiatives
• Build and nurture a culture of continuous improvement, operational discipline, and execution excellence

Qualifications:

• Bachelor’s degree required; Master’s degree (MBA, MHA, or similar) strongly preferred.
• 4-5 years of progressive experience in operations, consulting, or strategy, with a strong preference for healthcare services experience.
• Demonstrated success in designing and executing cross-functional processes that improve operational performance and scalability.
• Experience working within or consulting for matrixed organizations, with a track record of building alignment and driving change across diverse teams.
• Strong analytical and problem-solving skills; ability to turn complex challenges into actionable, results-driven solutions.
• Excellent communication and interpersonal skills; comfortable interacting with leaders at all levels of the organization.

Ideal Candidate Profile:

• Former management consultant or operator with a deep understanding of business operations and transformation.
• Highly process-oriented with a bias for execution and continuous improvement.
• Effective problem solver with the ability to move quickly from strategy to action.
• Able to lead through influence in a matrixed organization—building consensus, fostering collaboration, and driving accountability.
• Operates with humility, adaptability, and a strong sense of ownership.
• Able to consistently operate with professionalism, executive presence, and alignment with organizational values

Benefits

• Competitive compensation
• Medical, dental, and vision insurance, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful