About Diana Health

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives.

With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health employees are well-supported to bring their very best to the work they love. Come join us!

About the Project

Our healthcare organization is launching a special focused project aimed at improving patient outreach, strengthening communication, and resolving outstanding patient account balances. We are seeking professional, detail-oriented individuals with strong customer service experience to join our remote project team.

This is a high-impact initiative for candidates who excel at patient interaction, enjoy investigative account work, and thrive in a structured, performance-driven environment.

Key Responsibilities

• Conduct outbound outreach to patients via phone, secure messaging, text, or email to address outstanding balances.
• Provide clear, empathetic communication to help patients understand their financial responsibility and available payment options.
• Assist patients with establishing or updating payment plans and documenting financial arrangements in the system.
• Review accounts prior to outreach to ensure accuracy, verify insurance details, and identify potential billing or posting errors.
• Educate patients on their statements, prior payments, and billing processes in a professional and patient-centered manner.
• Maintain accurate and detailed documentation of all outreach attempts, patient interactions, and payment commitments.
• Meet daily and weekly productivity and quality goals established for the special project.
• Collaborate remotely with billing, care navigation, and patient support teams to ensure a consistent, coordinated approach.
• Uphold all HIPAA policies and compliance guidelines during remote work.

Qualifications

• 1–2 years of proven experience in customer service, call center, patient outreach, or healthcare billing/collections.
• Strong verbal and written communication skills, with the ability to maintain professionalism and empathy in all interactions.
• Experience working remotely with reliable internet, a quiet workspace, and strong time-management skills.
• Familiarity with medical billing, insurance terminology, or patient responsibility preferred but not required.
• Ability to navigate EMRs, billing platforms, and patient communication tools.
• Demonstrated ability to meet goals and stay organized in a remote environment.

What We Offer

• Fully remote work for the duration of the special project
• Flexible scheduling within project parameters
• Opportunity to gain experience in revenue cycle operations and patient financial support

About Us

We are a mission-driven healthcare organization committed to improving both clinical and financial experience for our patients. This special project is part of our broader initiative to enhance patient communication, improve transparency, and support patients in navigating their healthcare financial responsibilities.

Benefits

• Competitive compensation

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful