Handle inbound calls from patients looking to enroll in Everlywell products and services and/or questions regarding a recent lab test.

Provide email and telephone support for patients, addressing questions about tests, orders, and next steps.

Handle client emails pertaining to lab issues promptly and accurately, with great attention to detail in documentation and follow-up.

Perform outbound notification calls to patients with abnormal/critical lab test results, following established clinical protocols.

Facilitate patient/physician interactions as needed to support continuity and coordination of care.

Assist with scheduling and appointment making related to diagnostic testing and follow-up care.

Assist with coordinating care and linking/directing participants to appropriate follow-up care, based on program guidelines and patient needs.

Maintain a thorough understanding of Everlywell’s products, services, and workflows for clients, patients, and providers.

Research and resolve complex issues related to orders, results, and patient experience.

Investigate results/analytes further when questions or discrepancies arise, escalating appropriately.

Research and resolve client/patient issues, ensuring timely and accurate follow-up.

Support new program rollouts, including data extraction, documentation, and tracking activities.

Assist with file keeping and maintenance to ensure accurate and compliant records.

Participate in special projects and other duties as required, including work in areas outside the immediate scope of the role when needed.

Exceptional customer communication and interpersonal skills.

High-energy, enthusiastic, positive “can-do” attitude.

Intellectual curiosity and passion for learning new skills.

Strong organizational and time management skills and high attention to detail.

Ability to work as part of a team and actively participate in group discussions.

Passionate and curious about impacting the future of healthcare.

Willing to put the patient’s needs first and focus on customer-centric calls for multiple hours per day.

Open and honest communicator, especially when additional support or clarification is needed.

On-phone / call center customer service experience required; healthcare environment preferred.

1–2 years of customer service experience with direct customer interaction (healthcare or telehealth experience a plus).

Excellent written and verbal communication and strong interpersonal skills.

Ability to manage multiple priorities and respond in a timely manner to inquiries.

Proficiency in MS Office (Word, Excel, PowerPoint) and Google Drive required.

Ability to execute under accelerated timeframes and quickly adapt to changes in priorities.

Bachelor’s degree or degree in progress preferred.

Potential for overtime pay (as applicable to schedule and business needs).

Generous benefits package.

A great remote work environment.

Continuous learning and growth opportunities within a mission-driven healthcare organization.