Medical Receptionist – Job Description

Employment Type: Full-Time, Exempt
Locations: Highland Park Clinic, Crystal Clinic, Lyndale Clinic, Rosedale Clinic, Eagan Clinic
Level: Associate
Compensation: $24.00/hour

Who we are:

At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. We’re seeking like-minded individuals who share in this passion to join us!

About you:

As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.

About the Medical Receptionist Role:

• The Receptionist works closely with members and the interdisciplinary care team to ensure members have an effective and positive member experience that leads to optimal health and cost-effective outcomes
• Engages onsite and/or telephonically with members, family and providers to help facilitate care
• Identifies relevant Herself-Health and community resources and facilitates program, network, and community referrals.
• Works to get past medical History and referrals when appropriate
• Collaborates with member and the interdisciplinary care team to develop a comprehensive plan of care to identify key strategic interventions to address member's medical, behavioral and/or social determinant of health needs
• Engage members when they enter the clinic to ensure they have a memorable patient experience

Must-have Qualifications and Skills:

• Previous medical receptionist experience
• Accurately and professionally handling all front desk operations, including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and screening calls
• Maintaining patient medical records in accordance with our policy
• Assisting with patient appointments, including preparation, form completion and loading, check-in/out, and follow-up actions
• Completing electronic medical records
• Providing assistance to front office team members by performing clerical duties, including patient check-in/out, referrals, prescription medication management, inbound/outbound telephone calls, etc.

Nice-to-have Qualifications and Skills:

• Medical office experience preferred
• Ability to accurately read and write medical terminology
• Basic computer skills, including familiarity with electronic medical records
• People person

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.

All employees of Herself Health are expected to fully understand abide by the practice's compliance policies and procedures. Employees are provided training upon hire and annually and regularly notified of changes as needed. It is an expectation that all employees will report any suspected violations of any federal or state laws to their direct supervisor, Human Resources, or the Compliance Officer.