Accounts Receivable Specialist (Part-Time) – Job Description

Employment Type: Part-time, non-exempt
Level: Associate
Location: Remote, MN
Compensation: Starting at $22.00/hour, based on experience

Who we are:

At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. We’re seeking like-minded individuals who share this passion to join us!

About you:

As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.

About the Part-Time Accounts Receivable Specialist Role:

Reporting to the Company’s Director, Billing & Payer Relations, the Accounts Receivable Specialist supports the accurate and timely collection of Medicare, private, and commercial payments. This role provides flexibility in scheduling, with an expected workload of approximately 20 hours a week.

Location Requirements:

While candidates located in the state of Minnesota are strongly preferred, we welcome applications from those who are located and legally authorized to work in the United States.

Responsibilities include:

• Initiate AR follow-up of all unpaid or denied claims with the appropriate Payer or Patient
• Resolve delinquent accounts in a timely manner by proactively working outstanding accounts
• Obtains missing claim information to ensure prompt payment
• Research, appeal and resolve claim rejections/denials with the appropriate Payer
• Respond to written Payer communications as indicated with appropriate action in a timely manner
• Respond to calls and/or emails from patients regarding billing questions/issues
• Update insurance and/or patient demographic information in the practice management system as required during follow up process
• Communicate payment or denial patterns that impact revenue to management in a timely manner
• Document daily in the practice management system all follow up and communication on a patient account in a consistent and concise format
• Processes adjustments when appropriate and in accordance with policies
• Maintain knowledge of mental health billing, department policies and procedures
• Develop and maintain positive working relationships with cross-functional teams, teammates and Payor representatives and other key stakeholders
• Consistently meet or exceed the department productivity and quality standards and performance requirements
• Collaborate as needed to identify and resolve underpayments and overpayments
• Mentors, trains, educates, and supports Team to facilitate and increase their ability to perform
• Create training materials and policies as needed
• Help maintain credentialing accuracy and updates
• Other duties and responsibilities as assigned

Qualifications and Skills:

• 2+ years of physician billing and accounts receivable in healthcare
• Experience in Medicare billing strongly preferred
• Accurate; detail oriented and able to meet tight turnaround times
• Ability to exercise initiative, judgment and decision-making skills
• Intermediate computer skills and proficiency in MS word, excel outlook and database management and internet usage
• Self-starter; able to move own workflow along with minimal oversight

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.

All employees of Herself Health are expected to fully understand and abide by the practice's compliance policies and procedures. Employees are provided training upon hire and annually and regularly notified of changes as needed. It is expected that all employees will report any suspected violations of any federal or state laws to their direct supervisor, Human Resources, or the Compliance Officer.