​​About the Role:

We are looking for a senior strategic operations professional who will lead key operational initiatives to expand the care delivered through the Hims & Hers platform. Reporting to the Associate Director of Operations, you will contribute to shaping strategies for a newly launched initiative focused on delivering empathetic support and care. Your role will involve identifying opportunities for improvement and developing scalable operational processes to ensure a high-quality experience for both patients and providers. This role is highly collaborative and cross-functional.

You Will:

• Work closely with the Care Operations leadership team, helping to identify, scope, and execute upon key business initiatives for Hims & Hers.
• Identify issues, develop hypotheses, and execute in-depth analyses to translate data into meaningful insights and make recommendations to the Care Operations leadership team based on your findings.
• Turn recommendations to results by executing on action plans and project managing.
• Develop and promote processes to facilitate streamlined work for the Care Operations team and cross-functional partners
• Partner with Analysts to perform exploratory analysis & in-depth research on data to help uncover high impact opportunities to meaningfully improve business KPIs
• Partner closely with clinical teams to tackle strategic projects to increase compliance, patient safety, and improve the customer experience.
• Challenge status quo: initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions.
• Be an extraordinary team member: Low ego, high humility, partnership oriented, and a coaching mindset.

You Have:

• 5+ years of experience leading operations and/or customer success at a high-growth healthcare company.
• Success in analytical and operations roles within a rapidly growing company: Ability to balance quantitative and qualitative inputs for rapid, accurate decision-making and execution
• Deep interest in research and data analysis, with a proven track record of drawing actionable insights from data, such as Excel or Looker (or other equivalent platforms).
• Strong written and verbal communication skills; experience presenting to cross-functional, technical and non-technical stakeholders in easily understood formats.
• Ability to manage stakeholder relationships and communicate clearly with team members and supervisors, demonstrating good judgment in day-to-day decision-making.
• Prefers to thrive and adapt in a fast-paced, high-growth and rapidly changing environment

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

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