Billing Liaison- Milwaukee
Kindbody
Billing Liaison- Milwaukee
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Job type
- Full-time
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About Kindbody
Founded in 2018, Kindbody has been recognized for technology innovation and industry leadership, Kindbody has been named to CNBC Disruptor 50, Fast Company’s Brands that Matter, Forbes Best Startup Employers, Inc.’s Best In Business list of most admired companies, as well as Deloitte Technology Fast 500™, which recognizes the fastest growing and most innovative technology companies in North America.
Kindbody is the leading U.S. fertility clinic network and global family-building benefits provider for employers on a mission to make fertility care more affordable and accessible for all. Kindbody serves patients at 26 state-of-the-art signature clinics and IVF labs, 400+ partner clinics, and in 113 countries around the world. Trusted by more than 140 employers, Kindbody’s physician-led model covers the full-spectrum of reproductive healthcare including fertility assessments, fertility preservation, genetic testing, IVF, donor and surrogacy services, adoption, postpartum care, and menopause support. Kindbody is the only fertility benefits provider that serves patients directly, delivering a seamless, integrated experience with superior health outcomes at lower cost. Kindbody has raised more than $315 million in debt and equity funding from leading investors including Perceptive Advisors, JP Morgan Chase’s Morgan Health, GV, RRE Ventures, Claritas Health Ventures, Rock Springs Capital, Distributed Ventures, Whatif Ventures and TQ Ventures.
Summary
The Billing Liaison acts as the central connection between patients, clinical teams, and the billing department to ensure billing concerns are addressed efficiently and professionally. This role is accountable for maintaining timely, accurate billing communication and delivering high-quality customer service to patients regarding account concerns. This position supports both patients and internal staff by resolving billing concerns and providing excellent customer service.
Key Responsibilities
Patient Account Management
- Apply and allocate payments correctly in Azalea, if needed.
- Transfer payments between encounters, if needed.
- Set up payment plans in accordance with approved parameters.
- Respond to patient billing questions with professionalism and empathy.
- Follow up on outstanding patient inquiries within 2 business days or sooner.
Maintain a personal tracker for unresolved items.
Schedule Scrubbing & Pre-Visit Workflow
Review daily schedules to flag yellow/red-lit patients or those with upcoming procedures who have balances due.
- Send pre-written TextExpander messages to appropriate patients.
Alert clinic staff when same-day balances are outstanding for procedures.
Internal Collaboration & Communication
Serve as the point person for billing inquiries assigned through KEMR tasks.
- Collaborate with nurses, PENs, Practice Coordinators, Financial Navigators, and the RCM team to identify and resolve patient billing issues.
- Attend weekly standing meetings with leadership to review unresolved or escalated cases.
Track and trend billing issues or workflow barriers that require escalation or workflow updates.
Desired Skills and Experience
Experience: 2+ years in a health plan / medical insurance billing, patient services, or healthcare role in a fast-paced, customer-focused clinic environment. Kindbody experience is preferable.
- Customer Service: Strong interpersonal skills, patience, and professionalism when dealing with sensitive financial conversations.
- Insurance Knowledge: Solid grasp of insurance terminology and patient cost-share responsibilities.
- Payment Processing: Proficiency in payment allocation, balance transfers, and HSA reimbursement protocols.
- Workflow Navigation: Comfortable navigating EMR systems, task routing, and interdepartmental collaboration.
- Problem Solving: Ability to identify root causes of billing issues and recommend appropriate resolutions.
- Organization: Excellent attention to detail, time management, and follow-through on open items.
- Team Collaboration: Works effectively with both internal and external stakeholders.
- Analytical Thinking: Able to detect trends and report potential systemic issues to RCM leadership.
- Flexibility: Willingness to roll with the punches, multitask, and troubleshoot problems
Passion: A passion for women’s health and fertility is a plus
EMR Experience: Experience using Azalea Billing or similar platforms.