Company Description

MEET MAE

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for Black mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for Black mothers, while also reducing clinical costs of care, at impactful scale. See what we’re doing at www.meetmae.com and @maehealthinc on Instagram.

Job Description

We are lean, nimble, fast-paced, and looking for driven, mission-aligned team members to grow with us. The ideal candidate prioritizes passion, collaboration, and efficiency that will match the strong work ethic established by Mae’s founding team.

This is a unique opportunity to become an early member of a venture-backed femtech digital health start-up and to join our mission to reduce maternal health disparities and redefine the pregnancy experience for Black expectant mothers.

Mae is looking for a Doula Program Manager who is passionate about maternal health equity to support a pilot partnership with a Medicaid health plan and a national health and wellness retailer and provider to address the growing disparity in Black maternal health outcomes.

As a Doula Program Manager, you will be responsible for providing virtual doula support and navigating care for members of the health plan partnership.

The Doula Program Manager will be responsible for maintaining positive relationships with internal and external parties, being the liaison between the member, the Mae team and partner teams, and ensuring all documentation has been completed.

Qualifications

Key responsibilities include:

• Providing four virtual one-on-one perinatal doula sessions through the course of member’s pregnancy

• Supporting group-based virtual classes on pregnancy management, birth planning and self-advocacy, and breastfeeding preparedness

• Manage member records and outreach in Salesforce

• Conducting needs assessments and screeners which includes psycho-social, physical, medical, behavioral, environmental, and financial parameters

• Utilizing influencing / motivational skills to ensure maximum member engagement

• Helping members actively participate with their provider in healthcare decision-making

• Acting as an advocate for member’s physical, behavioral and social structural care needs by identifying gaps and promoting appropriate use of clinical and social structural benefits among members

• Defining, measuring, and tracking program success metrics

• Managing day-to-day communication and relationship with member and client

• Developing status updates, report outs, and presentations to client and internal team

• Revising project plans / resources to meet changing needs and requirements

• Identifying and escalating quality of care issues through established channels

• Identifying high-risk factors and service needs that may impact member outcomes and care plan components

What we are looking for:

• Certified full spectrum Doula from accredited doula training and certifying entity

• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently

• Comfort managing outreach responsibilities across different clients

• 3-5 years experience in birth work, social work, nursing, or other healthcare-related field

• Knowledge of referral coordination to community and private/public resources

• Relationship management experience

• Strong written and verbal communication and presentation skills

• Availability to conduct occasional evening group-based classes will be prioritized

Additional Information

Benefits include:

• Competitive salary

• Healthcare benefits

• Flexible work location

• Opportunity to be an early team member of a digital health start-up focused on health equity and addressing a population health need of critical importance