Clinical Manager

Remote (U.S.-based) | Full-Time
Reports to: Clinical Director

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About Midi

Midi is a fast-scaling virtual care company on a mission to transform how healthcare is delivered—starting with women’s health and whole-person care. Our distributed clinical teams deliver high-quality, evidence-based care through a modern, tech-forward platform built for scale, safety, and reliability.

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The Opportunity

Midi is hiring a Clinical Manager (CM) to oversee a large, distributed care team, including Medical Assistants (MAs), Care Coordinators (CCCs), and RNs, and ensure reliable, efficient asynchronous care delivery across task-based workflows.

This is a hands-on clinical operations leadership role for a Nurse Practitioner who understands telehealth at scale and has formal experience managing Medical Assistants and large care teams. You will own end-to-end operations for your care team—including inbox performance, workflow execution, SOPs, and team culture—while partnering closely with Nurse Practitioner Managers (NPMs) and Assistant NPMs to deliver a seamless patient and clinician experience across synchronous and asynchronous care.

In this role, you are expected to:

• Be highly responsive and visible

• Foster belonging and team connection

• Drive clarity, consistency, and reliability in daily workflows

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What You’ll Do

Team Leadership & Operational Management

• Directly manage a large, distributed care team (MAs, RNs, CCCs), supporting up to ~60 team members.

• Conduct regular 1:1s and performance check-ins to reinforce expectations, accountability, and development.

• Monitor day-to-day workflow execution (task flow, handoffs, response times) and intervene early when issues arise.

• Coordinate closely with NPMs and ANPMs to align synchronous (NP-led) and asynchronous (task-based) care delivery.

Clinical Oversight & Inbox Operations

• Own inbox operations for asynchronous workflows across MAs, RNs, and CCCs; partner with NPMs when issues impact NP coverage or patient care.

• Track key metrics (volume, turnaround time, error rates, escalations) and adjust workflows to maintain operational health.

• Identify bottlenecks and propose improvements to the Clinical Director and cross-functional partners.

Performance Management & Workforce Health

• Identify early performance concerns and address them through coaching, documentation, and formal processes.

• Use data and metrics to drive clear, actionable performance conversations.

• Partner with NPMs and ANPMs to align expectations, workflows, and quality standards.

• Support hiring, role changes, and workforce planning with the People team and Clinical Director.

SOP Leadership & Continuous Improvement

• Own the development, maintenance, and adoption of SOPs for care coordination, inbox workflows, and task execution.

• Lead or contribute to process improvement initiatives that enhance efficiency, safety, and team experience.

Cross-Functional Collaboration

• Represent care coordination and clinical support teams in cross-functional forums (Product, Informatics, Quality, Education).

• Surface recurring workflow issues with actionable context and partner on solutions.

Clinical Work (Required, as Assigned)

• Provide direct NP patient care (synchronous and asynchronous) as assigned to remain grounded in the workflows your team supports.

• Use clinical experience to inform SOPs, workflow improvements, and team guidance.

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What We’re Looking For

Required Qualifications
Candidates must meet all of the following:

• Licensed NP/APRN with an active, unencumbered license and board certification.

• 2+ years of recent experience (within the last 2 years) practicing as a Nurse Practitioner.

• 3+ years of experience leading clinical support teams (MAs, RNs, CCCs) in a regulated healthcare or telehealth environment.

• Strong clinical experience as a Nurse Practitioner in primary care, women’s health, or gynecology, including substantial experience caring for women in midlife.

• Demonstrated, formal experience managing Medical Assistants (not informal or dotted-line oversight).

• Experience overseeing high-volume, task-based or inbox-driven workflows.

• Strong operational mindset with the ability to manage complex, fast-moving systems.

• Proven skill in performance management, coaching, and driving accountability.

• Ability to translate metrics into clear, actionable improvement plans.

• Exceptional communication and cross-functional collaboration skills.

• Ability to work remotely while physically located within the United States (this role cannot be performed while traveling internationally).

Preferred Qualifications

• Experience in high-growth virtual care organizations.

• Experience developing SOPs and operational frameworks at scale.

• Multi-state licensure and / or willingness to obtain additional licensure