Salesforce Agentforce Engineer
Natera
Salesforce Agentforce Engineer
About the Role
We are seeking a skilled Salesforce Agentforce AI Engineer to join our team in building intelligent Sales and service solutions powered by Salesforce AI technologies. This role combines deep Salesforce development/ Admin expertise with hands-on experience in AI and automation tools such as Service Cloud Einstein, Agentforce, and GPT-enabled solutions. You'll play a pivotal role in creating scalable, smart service workflows that enhance agent productivity and customer satisfaction.
Key Responsibilities
-
Lead the end-to-end design, configuration, and deployment of Agentforce agents within Salesforce; build agents that meet compliance requirements, business logic, and customer experience goals
-
Recommend opportunities to reengineer processes by combining AI agent capabilities with
-
Define and orchestrate agent actions, configure and maintain each agent’s topics, and create and optimize prompt engineering strategies to improve agent performance, relevance, and accuracy
-
Design, develop, and deploy AI-powered solutions using Salesforce Agentforce, Einstein GPT, and Service Cloud.
-
Customize and extend Salesforce Sales Cloud and Service Cloud to integrate AI-driven agent assist capabilities, intelligent case routing, and predictive analytics.
-
Collaborate with cross-functional teams (product managers, admins, data scientists) to define requirements and deliver scalable AI-enabled features.
-
Implement, configure, and optimize AI/ML models and components within Salesforce’s AI ecosystem (e.g., Einstein Bots, Agent Assist, Case Classification, Next Best Action).
-
Build and maintain secure, high-performance APIs and integrations with external AI services where required.
-
Monitor and analyze the performance of AI-powered workflows, ensuring model accuracy and value delivery.
-
Stay current with Salesforce AI innovations and contribute to strategy around AI adoption and best practices.
Requirements
Must-Have:
-
3+ years of experience in Salesforce development (Apex, Lightning Web Components, SOQL).
-
2+ years working with Salesforce Service Cloud, especially in a support or customer service domain.
-
Experience with Salesforce Einstein (Bots, Case Classification, Article Recommendations, etc.).
-
Familiarity with Agentforce or other AI assistant frameworks integrated with Salesforce.
-
Strong understanding of AI/ML fundamentals and practical applications in CRM/service contexts.
-
Experience with REST/SOAP APIs, integration patterns, and third-party AI platforms (e.g., OpenAI, Google Cloud AI, AWS SageMaker).
-
Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant, AI Associate) are a plus.
Nice to Have:
-
Experience integrating GPT-powered assistants into agent workflows.
-
Background in data engineering, MLOps, or conversational AI.
-
Exposure to Einstein Copilot or Salesforce Prompt Builder tools.
-
Working knowledge of Python, JavaScript, or other languages used in AI or data science contexts.
Soft Skills
-
Strong communication and collaboration skills.
-
Analytical mindset with problem-solving abilities.
-
Passion for innovation, AI, and improving user experiences through intelligent automation.
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page