Senior Healthcare Receptionist - East Austin
Origin
Be part of the movement that’s redefining women’s healthcare
At Origin, working with us isn’t just a job—it’s a chance to transform the way care is delivered to women. Every day, we’re building a company that’s elevating the standard of care for thousands now, with our sights set on reaching millions in the future.
This past year, we partnered tirelessly with insurance companies to break down barriers to care. As a result, we’re now in-network for over 50 million people nationwide, making pelvic floor and whole-body physical therapy more accessible and affordable than ever before. It’s a milestone we’re incredibly proud of, and it’s just the beginning.
If you share our passion for creating accessible, life-changing care, we’d love to have you on our team. Together, we can continue making a difference for those who need it most.
Here’s what you can expect when you join us.
What We Offer
Comprehensive Benefits to Support You, Every Step of the Way
At Origin, we prioritize your health, well-being, and professional growth. Our full-time benefits are designed to empower you through every stage of life, including:
- Premium Healthcare Coverage: Employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles. Plus, excellent dental and vision insurance.
- Financial Security: A 401(k) plan with employer matching after 1 year of employment and student loan payment support to shorten loan terms by up to 3 years.
- Generous Paid Time Off: Generous PTO, 9 paid holidays, and additional wellness days to help you recharge and maintain work-life balance.
- Parental & Family Support: Paid parental leave, free expert guidance (from social workers to midwives) for mental health, childcare, neurodivergence, and more.
- Paid Professional Growth Time to invest in growing your career and work-related skills each year.
- Continuing Education Stipends to make those dream classes and conferences affordable.
- Wellness Perks: Access to affordable pet insurance options for your furry family.
- Weekly bonus potential to earn well above market pay.
At Origin, we believe in caring for the caregivers and redefining what it means to support your career and well-being.
About the role
Schedule: This is primarily a Monday–Friday position, with an occasional weekend rotation shift to support clinic operations.
Role Overview
Our Senior Healthcare Administrative Receptionists provide exceptional customer service and thrive in a collaborative, team-oriented environment. This role is deeply committed to supporting our patients, teammates, and the overall clinic experience. They help build and maintain the reputation of Origin by ensuring smooth clinic operations and delivering a welcoming, supportive experience for every patient.
Key Responsibilities
- Support patient questions, requests, and general communication via phone and email
- Complete daily and weekly administrative tasks to support clinic operations
- Welcome patients and manage check-in, check-out, and scheduling of follow-up visits
- Process patient payments accurately and efficiently
- Schedule patients via phone, from the waitlist, and in collaboration with the Patient Services team
- Conduct schedule verifications to ensure there are no duplicate bookings
- Complete insurance verifications prior to appointments
- Address patient concerns directly or escalate appropriately when needed
- Collaborate with internal teams across Origin using Slack and email
- Manage and order clinic inventory, including supplies and retail items
- Report on clinic metrics (e.g., appointment openings, waitlist status) at the end of each shift and on a weekly basis
- Perform additional administrative tasks as assigned
What Makes Us Different
While each position may demand distinct skills and qualifications, we operate as a unified team, driven by our shared core values. At Origin, we're all about creating a safe and supportive haven within our community. We’re a growing team of hardworking and passionate individuals who integrate the following values into our everyday practices:
🏅Own it. We show up with our best work. We’re creative, focused, proactive, and get the details right.
🪽Go big. We have a big vision for women’s health and are energized by our potential impact. We act with urgency, yet remember it’s a long game.
💗Stretch. Growth can be uncomfortable and progress isn’t always linear. We create a safe space for honest learning, taking risk, and understanding failure.
🤗Be generous. We’re kind, high integrity, and assume the best. We celebrate wins and build each other up.
About you
- You’ll have excellent verbal, written, and interpersonal skills
- Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members
- High attention to detail and follow-through on tasks
- Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
- Technology proficiency and a comfort level multitasking with multiple technology platforms
- Comfort working in a fast-paced startup environment
- Must be able to maintain the confidentiality of sensitive information
Bonus points
- Previous hospitality, healthcare, and/or customer service experience