(Expected 20-25 hours/week)

About Paloma Health

Paloma Health is a virtual clinic redefining care for women navigating hypothyroidism, menopause, and midlife health changes. We’re on a mission to transform women’s health by connecting the dots between hormonal shifts, chronic conditions, and emotional well-being. We bring together at-home testing, expert clinicians, and ongoing support to address the full picture of our patients’ hormonal health. Our mission is to provide the care women deserve—personalized, accessible, and deeply compassionate. redefining care for women navigating hypothyroidism, menopause, and midlife health changes. We bring together at-home testing, expert clinicians, and ongoing support to address the full picture of our patients’ hormonal health. Our mission is to provide the care women deserve—personalized, accessible, and deeply compassionate.

About the Role

We’re looking for a part-time Care Manager to join our team and help guide patients through their Paloma Health journey. This isn’t a health coaching role, although health coaches are welcome to apply. Instead, this is a patient-facing, emotionally supportive role for someone who loves connecting with people and helping them feel heard, understood, and empowered.

You’ll help patients understand their care plan, navigate labs, doctor visits, and medication refills, and feel motivated to take charge of their health—especially when they’re overwhelmed or discouraged. You’ll also assist with support tasks like password resets, triaging inbox messages, and resolving common patient requests.

What You’ll Do

• Be the go-to contact for patients, helping them understand and move through their Paloma care journey
• Offer encouragement, clarity, and practical support to women navigating thyroid, menopause, and weight changes
• Coordinate behind-the-scenes tasks like lab order tracking, appointment follow-ups, and prescription support
• Use our EHR to document patient interactions, manage requests, and support the clinical team
• Help with light customer support, triage messages, and manage tasks like password resets and refund requests
• Collaborate closely with clinicians, operations, and engineering to improve the patient experience

What We’re Looking For

• Someone who loves talking to patients all day and helping them feel seen
• Experience working in a healthcare setting (virtual care, clinic, back office, or EHR support is a big plus)
• Familiarity with EHR systems and understanding how e-prescriptions and lab orders work
• Empathy, patience, and great communication skills
• Health coach certification is a plus but not required

Bonus if you have experience with:

• Customer support platforms like HelpScout or Zendesk
• Athena or similar EHRs
• Hormonal health, autoimmune conditions, or thyroid-related care
• Supporting midlife women’s health concerns
• A health coaching certification (NBC-HWC or similar)

Key Traits We Value

• A calm, reassuring presence—especially when patients are overwhelmed
• Great organizational skills and attention to detail
• Comfortable navigating tech tools and learning new systems
• Adaptability in a fast-paced, evolving environment

Growth Opportunities

• Opportunities to grow into a full-time role or team lead position
• Training and mentorship in hormonal health and digital health tools
• Potential to participate in shaping future patient engagement initiatives

A Day in the Life

• Start your day by checking the inbox and following up on patient questions
• Support patients via chat and phone to navigate their care plan
• Coordinate with doctors to manage lab orders and prescriptions
• Document everything clearly in the EHR
• End the day knowing you helped someone feel heard and cared for

What Women Say

“This is the first time I feel like someone is truly listening and connecting the dots in my health journey.”

Compensation & Hours

• Expected 20-25 hours/week
• Competitive hourly rate (DOE)
• Flexible scheduling during business hours; no evening or weekend shifts required

Tools & Systems You’ll Use

• AthenaHealth (our EHR)
• HelpScout (Our customer support software)
• Stripe, Slack, Notion, Zoom, Dialpad,...

Why You’ll Love Working With Us

We’re a mission-driven, patient-centered team building something truly meaningful. We value curiosity, compassion, and people who show up with heart. This part-time role is fully remote, and scheduling is flexible within business hours.

To Apply:

Visit our career page to apply: https://www.palomahealth.com/careers

At Paloma Health, we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members.