Patient Navigator

Santa Monica Fertility (SMF) is led by world-renowned Fertility Specialists. Our team is committed to continuous professional development whilst delivering top quality of work and unparalleled patient care. Our work is based on most innovative techniques, research, and discoveries.

Summary:

We are looking for a Patient Navigator that will sit out of our Santa Monica clinic. This will be a full time, full-benefits, 40 hours a week position. The hours will be Monday-Friday, 7:30am-5:00pm, one weekend per month.

We are seeking a highly motivated and detail-oriented Patient Navigator to work closely with patients, nursing staff, and physicians. The ideal candidate will be able to multi-task, learn quickly, work in a fast-paced environment, and remain calm in emotionally charged situations. The Patient Navigator must be flexible and adaptable to change. The position offers an opportunity to learn more about Women's Health, Pregnancy, Egg Donors, Surrogates, FDA Guidelines, and Tissue Donation.

Responsibilities:

• Responsible for the coordination and organization of personalized patient treatment plan
• Consults with new patients to review and educate treatment process, timeline, and required testing.
• Reviews all pertinent medical information and previous records, including overseeing requests for additional medical records if applicable.
• Facilitates the development of the treatment plan, timeline, necessary teachings and injection trainings, calendar, medication orders, and clinic appointments.
• Coordinates outside monitoring and facilitates Portland visits for domestic and international patients.
• Oversees the treatment coordination between departments for individual patient care plan working closely with financial, embryology, and genetics.
• Responsible for consultation, execution, and direction of patient care throughout treatment cycles under physician advisory
• Consult with new and returning patients to explain treatment process, including potential timeline for treatment and all required testing
• Provide individual consultations regarding specifics of each cycle, timeline, and key decisions to be made regarding optional testing, including recessive genetic carrier screening and preimplantation genetic testing of embryos
• Communicates with patient in person, via phone or skype, and through various portal communications to arrange pre-cycle testing and treatment plans, as well as to share lab results and medication instructions
• Coordinates and facilitates pre-cycle testing and treatment cycle monitoring for domestic and international patients to be completed in-house or with outside monitoring facilities
• Reviews medical records and test results, consulting with physician as needed
• Same day communication with patients informing and explaining lab and ultrasound results and medication instructions as advised by physician
• Develops, plans, and communicates treatment calendars and timeline
• Works with patient and insurance requirements in order to plan and order medications and fulfill treatment requirements
• Provides support for patients prior to, during and following cycle
• Plans and prepares future treatment cycles
• Communicates and works closely with physicians and medical teams regarding patient problems or concerns to provide optimal patient care
• Completes trainings and individual injection trainings as needed, educating patients on correct mixing and administration of injection
• Confirms and collects all necessary consent forms for each cycle
• Communicates treatment and cycle plans to other departments, including clinical medical team, patient services, medical records, financial/billing, genetics, and embryology
• Maintain patient confidentiality and a professional patient/provider relationship
• Organize forms, methods, and protocols to ensure patient care is efficient, pertinent, and cost effective
• Responsible for complete chart documentation, including phone calls, medications, lab results, cycle plans and patient instructions
• Works rotating weekend and holiday shifts, meeting with patients in clinic as necessary and covering patient care and treatment coordination
• Competency with EMR (nAble)

• Bachelor’s degree preferred
• Women’s health/Fertility experience preferred
• IVF Coordinator or Third-Party Coordinator experience preferred
• Orientation and completion of assessment skills
• Periodic extra hours may be necessary in order to respond to peak work demands
• Frequently faced with multiple tasks and conflicting priorities. Communication and reasoned decision-making are necessary.
• Effective communication and teamwork abilities.
• Commitment to patient-centered care and privacy.
• Supervisory and motivational skills
• Basic computer knowledge

Benefits:

• Comprehensive compensation package
• Competitive Medical, Dental, and Vision Plans
• Paid Time Off to enjoy “you” time
• Career development and cross-training opportunities
• 401k

Diversity & Inclusivity:

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization.

We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

This position is currently accepting applications.