About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. We support a nationwide network of fertility clinics, providing innovative technology, compassionate patient care, and comprehensive fertility treatment services to ensure a seamless, high-touch experience for every family. Learn more about us at www.pinnaclefertility.com.

About the Role
The Patient Navigator position is an exciting opportunity for compassionate, service-minded individuals who want to make a meaningful impact on patients' lives. In this role, you’ll serve as the primary point of contact for patients, guiding them through their fertility journey and working closely with a multidisciplinary team to ensure exceptional care and support.

We are seeking a Patient Navigator to join our dedicated team at IVF1 in Naperville, IL. This is a full-time position requiring availability Monday through Friday, from 8:00 AM to 5:30 PM, with 1-2 weekends per month.

Key Responsibilities:

• Serve as the primary contact for patients, providing guidance through treatment plans and education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure continuity of care.
• Assist patients in understanding their medical care, insurance coverage, and financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless care coordination.
• Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
• Provide emotional support to patients and their families, addressing concerns and removing barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and assist in resolving any issues or barriers to care.
• Perform other duties and projects as assigned.

Position Requirements:

• Education: High school diploma required. Bachelor’s degree in healthcare, social work, or a related field preferred; Certified Medical Assistant Certification (CMA) preferred.
• Experience: Minimum of 2 years in customer service, patient navigation, case management, or a related healthcare role.
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in using electronic medical records (EMR) and healthcare software.
  • Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.
  • Bilingual skills are a plus.

Compensation & Benefits:

• Hourly Rate: $24.00 - $26.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we are committed to fostering a diverse and inclusive environment. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we celebrate the diversity of our patients, we value the diversity within our team. We believe diversity drives innovation, enhances patient care, and creates opportunities for growth. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.