About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of fertility clinics, we provide innovative technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless, high-touch experience for families on their path to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Financial Counselor plays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service-minded, detail-oriented, and thrive in a fast-paced environment. As a Financial Counselor, you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience.

We are seeking a Financial Counselor to join our dedicated team at Pinnacle Fertility – Washington. This is a full-time, remote position working Monday through Friday from 8:00 AM–5:00 PM Pacific Standard Time (PST).

Key Responsibilities

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions, and compliance with regulations
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and escalate unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Position Requirements

• Education & Experience:
  • High school diploma required.
  • 1–3 years of experience in a patient-facing front desk, insurance verification, or customer service.
  • Minimum of 1 year of experience working in a fully remote capacity.
• Skills:
  • Expertise in financial counseling, billing, coding, and insurance.
  • Proficient in claims, authorizations, and collections,
  • Strong multitasking, communication, and organizational skills.
  • Ability to discuss financial matters clearly and empathetically.
• Flexibility:
  • Must be able to work regular hours aligned with Pacific Standard Time (PST).

Compensation & Benefits:

• Hourly Rate: $19.00 - $28.00 per hour (Final offer based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Detailed information on salary and benefits will be discussed during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.