About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Experience Coordinator, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility- Ohio in Canfield, OH. This is a part-time, onsite position, working Monday, Wednesday, and Friday from 7:00AM -3:30PM.

Key Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.

• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.

• Maintain accurate patient records, process billing information, and collect copays.

• Ensure the reception area is clean, organized, and welcoming for all visitors.

• Room patients and ensure examination rooms are properly prepared after each patient visit.

• Assist with additional projects and administrative duties as assigned.

Position Requirements

• Education:
  • High school diploma or equivalent required.
• Experience:
  • 1 year of experience in a medical office, front desk, or customer service.
• Skills:
  
  • Strong communication, organizational, and multitasking skills.
  • Proficiency with electronic medical records (EMR) and basic computer skills (Preferred).
• Flexibility:
  • Must be willing to train for one week at our Akron location.

Compensation:

• Hourly Rate: $18.50 - $20.00 per hour (final offers based on experience, skills, and qualifications).

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.