About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Scheduling Specialist plays a critical role in supporting patients throughout their fertility journey by ensuring seamless coordination of appointments, procedures, and surgical schedules. We are seeking a compassionate, detail-oriented, and customer service–driven professional who thrives in a fast-paced, collaborative environment. As a Scheduling Specialist, you will serve as a key point of contact for patients, providers, and internal teams, helping to optimize clinic flow while delivering a high-touch patient experience.

We are seeking a Scheduling Specialist to join our dedicated team at IVF Michigan, located in Bloomfield Hills, MI. This is a full-time, onsite role working Monday–Friday during standard clinic business hours.

Key Responsibilities

• Coordinate and schedule patient appointments, ensuring accurate communication of all relevant information.
• Manage appointment changes, including cancellations, rescheduling, and confirmations.
• Optimize patient satisfaction, provider availability, and treatment room utilization through efficient scheduling both in person and by phone.
• Schedule surgeries and procedures across designated surgery centers and hospital partners as applicable.
• Obtain, enter, and track referrals, authorizations, and predeterminations on behalf of patients.
• Verify and document accurate insurance benefits and eligibility information.
• Determine and collect required deposits for procedures when applicable.
• Act as a patient liaison with billing and payments teams to help resolve billing-related questions or issues.
• Create and maintain daily provider and procedure templates.
• Maintain and update scheduling manuals and standard operating procedures (SOPs).
• Provide exceptional customer service while responding to patient inquiries.
• Perform other duties and special projects as assigned.

Position Requirements

• Education:
  • High school diploma or equivalent required
• Experience & Skills:
  • 1–2 years of hands-on scheduling experience preferred
  • Minimum of 2 years working in a medical office preferred
  • Strong organizational, communication, and multitasking skills
  • Ability to work effectively in a fast-paced, patient-facing environment
  • High level of attention to detail and professionalism

Compensation & Benefits

• Hourly Rate: $19.00 - $22.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits Package: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous PTO, paid holidays, and a retirement savings program. Full details will be shared during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.