About Us

Pinnacle Fertility is the nation’s fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics and comprehensive fertility service providers nationwide. United under a shared mission of fulfilling dreams by building families, Pinnacle clinics deliver innovative technology, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Financial Counselor plays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service-minded, detail-oriented, and thrive in a fast-paced environment. As a Financial Counselor, you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience.

We are seeking a Financial Counselor to join our dedicated team at Pinnacle Fertility – Illinois. This is a full-time, Monday–Friday position with hours of 8:00 AM–4:30 PM CST. Candidates located in Illinois must be able to commute to one of our clinic locations in Chicago, Tinley Park, or Oak Brook. Candidates residing outside of Illinois may be eligible to work remotely based on geographic location and relevant experience.

Key Responsibilities

• Maintain patient accounts by updating personal, financial, and insurance details.
• Monitor and manage billing and coding processes, ensuring accurate claim submissions, and compliance with regulations
• Obtain and enter referrals, authorizations, and predeterminations.
• Verify benefits/eligibility and determine procedure deposits.
• Review financial history, collect balances, and escalate unresolved issues.
• Submit daily charge entries for processing.
• Obtain waivers for patients without proper benefits or authorization
• Review loan programs with patients lacking insurance benefits.
• Serve as a liaison to resolve billing issues with the billing team.
• Collaborate with the clinical team to communicate accurate financial obligations.
• Assist with additional administrative tasks and projects as needed.

Position Requirements

• Education & Experience:
  • High school diploma required.
  • 1–3 years of experience in a patient-facing front desk, insurance verification, or customer service.
  • Minimum of 1 year of experience working in a fully remote capacity if located outside clinic radius.
• Skills:
  • Expertise in financial counseling, billing, coding, and insurance.
  • Proficient in claims, authorizations, and collections,
  • Strong multitasking, communication, and organizational skills.
  • Ability to discuss financial matters clearly and empathetically.
• Flexibility:
  • For remote employees, must be able to work regular hours aligned with Central Standard Time (CT).

Compensation & Benefits:

• Hourly Rate: $19.00 - $28.00 per hour (Final offer based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Detailed information on salary and benefits will be discussed during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.