Thank you for considering Progyny!

We are looking for a fertility Patient Care Advocate to join the Member Services team here at Progyny. A Progyny Patient Care Advocate should be a proactive person, with excellent communication skills and a positive, can-do attitude. You should be driven to deliver results and can establish rapport, earn trust, and effectively collaborate with others in a fast-paced business environment. The patient is at the center of everything we do - you are the front line!

Patient Care Advocates exist within two paths, our Welcome Specialist, and our Match team. Welcome Specialist are our member’s first impression of Progyny and offer support and resources to those starting their journey. Each of our members is then paired with a person on our Match team to support their continued journey. ​

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The two paths within the role work alongside each other daily to deliver a thoughtful, empathetic, and stellar member experience!

What you'll do...

• Own the Progyny member relationship for specific clients by providing ongoing concierge service for your members Services as a liaison between members and clinics

• Effectively educate eligible members on available and covered services

• Provide information on fertility treatment and centers

• Maintain member satisfaction by answering member's questions via call or email

• Assist with scheduling appointments and obtaining authorizations

• Provide information on deductibles, co-insurances, and maximum out of pocket amounts.

About you...

• Prior clinical fertility experience or knowledge of the fertility industry and patient procedures required

• Prior insurance experience required

• Nursing Background, preferred

• Genetic Counseling, preferred

• Excellent customer service and interpersonal skills

• Ability to communicate accurately and concisely

• Ability to work independently and demonstrate good judgment

• ability to multitask and prioritize work effectively in a fast paced, high-volume environment

• Action oriented and motivated by results

• Demonstrated ability to make and implement tough decisions

About Progyny:

Progyny is a leading fertility benefits management company in the US. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.

Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey.

Come join a company that’s been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.

Our perks:

• Family friendly benefits: Paid maternity and paternity, fertility benefits (including egg freezing and IVF), emergency childcare program, parent’s group

• Health, dental, vision and life insurance options for employees and family

• Paid vacation and summer flex time

• Company equity

• Bonus program

• 401K Match

• Company social events

• Flex days (3 days a week in the office) for positions located at NY office

In compliance with New York City's Wage Transparency Law, the annual wage range for NYC-based applicants is: $20.00/hour - $25.00/hour .

Progyny is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.