Thank you for considering Progyny!

As Director, Menopause & Labs Network Management, you will lead a high-performing team responsible for building, maintaining, and optimizing Progyny’s best-in-class network of menopause providers and laboratory partners. This role reports to the Vice President, Network Management.

What you'll do...

Contracting Strategy & Network Development

• Develop and execute contracting strategies in partnership with Progyny leadership, guiding negotiations that balance provider partnership, operational requirements, financial performance, and client needs.

• Oversee the full provider contract lifecycle, including renewals, amendments, maintenance, and updates required to support client benefit changes and evolving business priorities.

• Cultivate and maintain senior-level provider and laboratory partner relationships, serving as a visible, credible representative of Progyny in the provider market.

• Lead strategic provider and laboratory partner recruitment to expand access, strengthen network quality, and ensure alignment with Progyny’s inclusion criteria and performance expectations.

• Improve contracting efficiency and consistency by identifying process enhancements, standardizing practices, and partnering on systems improvements.

• Deliver clear operational and executive-level reporting on network development, contracting progress, provider performance, risks, and opportunities.

Account Management & Stakeholder Engagement

• Build trusted, consultative relationships with provider organizations and laboratory partners, including senior decision-makers at local, regional, and national levels.

• Collaborate cross-functionally with business development, client account management, strategy and analytics, member and provider services, finance, accounting, marketing, and communications to advance enterprise priorities.

• Define and operationalize account management goals, success metrics, service standards, and operating rhythms that drive sustained network value and accountability.

• Increase account management effectiveness through scalable processes, consistent playbooks, improved data visibility, and continuous optimization.

• Represent Progyny as a strategic partner and thought leader with providers, employers, industry partners, and external forums.

• Oversee reporting and insights related to provider account management activities, relationship health, issue resolution, and value creation.

• Partner with marketing and communications to shape conference strategy, budget planning, external engagement, and provider-facing messaging.

Team Leadership, Product Support & Operations

• Build, develop, and lead a diverse, high-performing Provider Account Management team.

• Collaborate with Product Development to represent provider and business needs, supporting the expansion of Progyny’s service portfolio.

• Ensure operational readiness and scalability of new and existing products through active participation in development and provider integration.

• Provide regular updates to leadership on strategic initiatives, product evolution, and growth opportunities.

• Partner cross-functionally to evaluate product feasibility and ensure alignment with internal and external stakeholder needs.

• Work closely with digital and credentialing teams to advance data automation and establish reliable sources of truth.

About you...

• 10+ years of strategic, consultative account management or provider/client success experience in healthcare, employer benefits, or insurance.

• 10+ years of people leadership experience, ideally within women’s health or adjacent specialty areas.

• Demonstrated success in managing senior executive relationships and delivering consultative value in healthcare environments.

• Strong negotiation, collaboration, communication, and follow-through skills.

• Exceptional ability to frame, position, and present information to drive stakeholder decision-making.

• Advanced project management capabilities, including goal setting, execution, and stakeholder accountability.

• Strong business and financial acumen, with proven analytical and problem-solving skills.

• Experience operating successfully within a high-growth, dynamic organization.

• Willingness to travel up to 20% for client and company engagement.

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.

About Progyny:

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.

Our perks:

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family

• Free in-person, virtual and text-based mental health and wellness support

• Paid time off, including vacation, sick leave, personal days and summer flex time

• Company equity

• Bonus program

• 401(k) plan with company match

• Access to on-demand legal and financial advice

• Learning and development programs to help you grow professionally and a mentorship program

• Company social events to include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $139,000 - $145,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.

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