$1M in ARR in the first 6 months from commercial launch. Now we're scaling up our customer service team.

Telgea is the first fully focussed global telecom operator built for businesses. We're giving companies a single place to manage all their mobile plans at a fraction of the cost — with one agreement, and instant setup in every country they operate. Whether the teams are in Stockholm, Austin, or Berlin, we make it simple to keep everyone connected from one platform.

Telgea is a team of seasoned operators on a mission to fix what’s broken in global telecom. We move fast, we think customer-first, and we’re allergic to corporate complexity. We believe in autonomy, trust, and taking ownership. And we’re just getting started.

We’ve launched in 8 countries and will launch in 12 by the end of this year. If you want to be part of an ambitious team solving real problems for global businesses — and you like things fast, fun, and focused — Telgea might be your next adventure.

It's awesome to work at Telgea!

Glassdoor review: https://www.glassdoor.com/Overview/Working-at-Telgea-EI_IE10243531.11,17.htm

The Role

You’ll be the first point of contact for our customers, ensuring they always feel supported, heard, and in good hands. This role is a remote contractor position.

What you’ll do

• Handle customer inquiries through Intercom
• Resolve issues efficiently while keeping a customer-first mindset
• Learn and navigate technical systems quickly to assist customers
• Work closely with the technical and operations teams to escalate and resolve complex issues
• Maintain clear, friendly, and professional communication at all times

What we’re looking for

• Strong communicator with excellent written English
• Fast learner, especially with new software tools and technical systems
• Proven experience in customer service (B2B or telecom experience is a plus)
• Flexible working hours to support customers in different time zones
• Proactive, empathetic, and solution-oriented mindset

Who You Are

• Service-minded above all. Solving problems and helping others comes naturally to you.
• Minimum 3 years of experience in customer service, ideally in tech, telecom, or fast-paced companies.
• Able to provide a reference from a past employer or client.
• Excellent written English (this is a must.)
• Comfortable with the long hours of standby, flexible availability, and working autonomously.
• Tech-savvy and curious: you enjoy learning tools and fast at figuring things out.

Why Join Us

• Be part of a revolution in global telecom.
• Work wherever and however you want as long as you can cover the time zone mentioned.
• Flexible setup: You’ll be on-call but not glued to your screen.
• Join a fun, ambitious team that values service and autonomy.
• Possibility to grow in your role and in the company globally.