Luminary Life Sciences (NextGen Genetics) is illuminating the path to parenthood for individuals and families by pioneering a comprehensive suite of life science services tailored to meet the specialized needs of patients throughout every step of the reproductive health journey. Our vision is to empower patients and health care professionals by offering innovative, customer-centered solutions that provide support from pre-conception to post-birth.

The Authorization & Collections Account Specialist is responsible for managing insurance authorization requests, claim submissions, charge postings, denial resolution, and account follow-ups to ensure accurate and timely reimbursement for cryo-storage services. This role will also oversee collections pre-listing, conduct account investigations, and work closely with internal departments and external insurance representatives to resolve outstanding issues and maintain smooth revenue cycle operations.

We are seeking a full-time Cryopreservation Billing Specialist to the billing department at Luminary Life Sciences. The schedule is working Monday through Friday, daytime hours, 8:00am - 5:00pm CST.

The pay range in $25 to $26 per hour

How You'll Contribute: We always do whatever it takes, even if it isn't specifically our "job." In general, the Cryopreservation Administrative Associate is responsible for:

• Submit and track insurance authorization requests for cryo-storage services.
• Monitor pending authorizations and follow up with insurance carriers to prevent delays.
• Accurately post charges and submit claims to payers.
• Conduct timely follow-ups on unadjudicated and unpaid claims.
• Run monthly reports to identify upcoming insurance renewals and initiate necessary actions.
• Coordinate and attend meetings with insurance representatives to ensure timely authorizations and payments.
• Run monthly denial reports and analyze payer trends.
• Work denials by correcting, resubmitting, or appealing claims as appropriate.
• Adjust accounts in accordance with denial findings and payer requirements.
• Provide feedback to leadership and other departments to prevent recurring denials.
• Review and investigate accounts flagged for collections.
• Perform pre-listing reviews to confirm accounts meet criteria for collections.
• Collaborate with collections agencies when accounts are approved for transfer.
• Communicate with patients and insurance companies as needed to resolve outstanding balances.
• Work directly with other internal departments (e.g., billing, patient services, operations) to resolve account discrepancies.
• Provide monthly and ad hoc reporting to management on claim status, denials, collections, and authorization trends.
• Identify process improvements to enhance efficiency and reduce claim denials or delays.

What You'll Bring:

The skills and education we need are:

• High School Diploma acceptable with appropriate hands-on experience.
• Minimum 2 years’ experience in healthcare preferred
• Billing, collection and fertility experience preferred
• Computer proficiency required.
• Excellent spreadsheet skills
• Ability to access, input, and retrieves information from a computer. Medical software program experience required.
• Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.).
• Ability to demonstrate good judgment.
• Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective working relationships.
• Strong customer service and results orientation; highly responsive to requests.
• Excellent verbal & written communication skills.
• Excellent interpersonal skills and ability to build and maintain effective working relationships.
• Ability to maintain the highest level of confidentiality.
• Flexibility and willingness to always learn.
• Excellent multi-tasking abilities
• Ability to communicate accurately and concisely.
• Ability to remain calm and poised under stress.

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer:

We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:

Full-Time Employees (30+ hours/week):
Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays
Part-Time Employees:
401(k) with company match and performance-based bonus opportunities
Per Diem Employees:
401(k) with company match

At US Fertility we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here